Financial Instant Issuance Product Limited Warranty

Together with the “HID Global Corporation General Warranty Policy”, which is available at www.hidglobal.com/sales-policy and is incorporated by reference, the following limited warranty terms shall apply to the product enclosed with this warranty statement. If there is any conflict between this Limited Warranty statement and the “HID Global Corporation General Warranty Policy,” the terms set forth in this Limited Warranty shall prevail. As used herein the term “End User” shall mean the end customer to which Global Corporation or an HID Global Corporation affiliated entity (“HID”) or an HID’s authorized channel partner sells the product, for internal use by such party, and not for further resale.

A. WHAT IS COVERED – DTCii & DTCii Plus

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of three (3) years from the date of original purchase. This limited warranty does not extend other warranties offered by HID.

  1. PRINT HEAD WARRANTY Under normal use and service HID warrants that the thermal print heads shall be free from defects in material and workmanship for a period of three (3) years from the date of original purchase. In the event a warranty claim is submitted for a defective print head, HID shall have the right to inspect the printer, print head and your printed and/or blank ID cards for the purpose of verifying that any such claimed defect has not been caused by non-HID approved ribbon, by non-HID approved HDP film and/or by non-HID approved cards, by ribbon and/or cards that do not meet HID specifications or by foreign particles or substances which have caused abrasion damage. HID's decision in any such claim shall be final.

B. WHAT IS COVERED – HDPii Plus & HDP600ii

HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of three (3) years from the date of original purchase. This limited warranty does not extend other warranties offered by HID.

  1. PRINT HEAD WARRANTY Under normal use and service for HDP® Series printers, HID warrants that the thermal print heads will be free from defects and workmanship for the life of the HDP Series printer. In the event a warranty claim is submitted for a defective print head, HID shall have the right to inspect the printer, print head and your printed and/or blank ID cards for the purpose of verifying that any such claimed defect has not been caused by non-HID approved ribbon, by non-HID approved HDP film and/or by non-HID approved cards, by ribbon and/or cards that do not meet HID specifications or by foreign particles or substances which have caused abrasion damage. HID's decision in any such claim shall be final. For clarity, all “Lifetime” or “life of” product warranties end three (3) years after the published End of Life date of the product.
Product Warranty Standard Printhead Warranty Standard
DTCii Plus 3 Year 3 Year
DTCii 3 Year 3 Year
HDPii Plus 3 Year Lifetime*
HDP600ii 3 Year Lifetime*

* “Lifetime” or “life of” product warranties end three (3) years after the published End of Life date of the product.

C. FIELD INSTALLABLE MODULE

  1. WHAT IS COVERED – HDPii Plus, DTCii Plus, DTCii, & HDP600ii For HDPii Plus, DTCii Plus, HDP600ii, and DTCii HID warrants to the End User that the product enclosed with this Limited Warranty statement and used in the country of purchase will conform to the manufacturer's specifications and be free from defects in workmanship and materials for a period of three (3) years from the date of original purchase. This limited warranty does not extend other warranties offered by HID.
  2. WHAT IS A MODULE A module is a component added onto a printer that enhances the functionality of the printer. Modules include laminators, flippers and card encoding options. HID may designate additional components as modules at its sole discretion.
  3. MODULE WILL FUNCTION WITH PRINTER HID warrants that under normal use and proper installation the modules will integrate with and function with the printer that the module is designed to connect with. If a claim is made under this clause, HID reserves the right to inspect any module/printer to determine if the failure to integrate and function was a warranty defect or improper installation. HID’s decision in any such claim shall be final.

D. WHAT THIS WARRANTY DOES NOT COVER

This warranty covers only normal office-environment use in the country of original purchase. Thermal print heads are warranted separately under the terms of Section C below. HID is not responsible for warranty service should the HID label or logo or the rating label or serial number be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, interaction with non-HID products, or service other than by a HID Authorized Service Provider. Postage, insurance, or shipping costs incurred in presenting your HID product for warranty service are your responsibility. If a claimed defect cannot be identified or reproduced in service, you will be held responsible for costs incurred by HID to investigate the claimed defect. IMPORTANT: if using a mechanical switch box between this printer and another printer, be certain that it includes surge protection. Non-warranty damage to your printer could result from the use of unprotected mechanical switch boxes.